# Managed Services for Microsoft Migration Aftercare

A predictable way to stabilize and improve your Microsoft 365, SharePoint, Power Platform, and Azure environment after migration — backed by senior specialists, clear SLAs, and measurable outcomes.

20+ yrs  
Microsoft focus  
100% US  
Based team

T2T  
Tenant migration support  
SPO  
SharePoint Online focus  
Focused support for migration planning, execution, governance, and post-cutover operations.

## What is Horton Scientific Managed Services?

It’s our ongoing support and consulting program for teams that need migration aftercare, Microsoft platform expertise, and a steady improvement rhythm. We combine proactive and reactive work so your team can resolve issues faster, reduce risk, and keep the Microsoft environment moving forward.

- ✓ Dedicated technical point-of-contact
- ✓ Access to Microsoft 365, SharePoint, Power Platform & Azure migration specialists
- ✓ Short response targets with clear SLAs
- ✓ Tailored process: ticketing, change control, cadence
- ✓ Flexible contracts: Annual or Month-to-Month

## All the benefits you’ve been looking for

### Dedicated Point of Contact

A senior consultant who knows your migration history, Microsoft environment, priorities, and stakeholders coordinates all work and communication.

### Our Team Is Your Team

Instant access to Microsoft 365, SharePoint, Power Platform, Azure, automation, and governance specialists — without hiring.

### Post-Migration Stabilization

Resolve access issues, workflow failures, owner confusion, governance gaps, and operational friction after go-live.

### Custom-Tailored Engagement

Ticketing, change control, and cadence built around your process. We adapt to the tools you already use.

### Flexible Contracts

Annual or Month-to-Month plans sized to your needs. Shift hours up or down as your priorities evolve.

## Plan Options

### Annual Plan

- ✓ Predictable monthly installments
- ✓ Discounted effective hourly rate
- ✓ Borrow hours forward when needed
- ✓ Quarterly roadmap reviews (optional)

### Month-to-Month Plan

- ✓ No long-term commitment
- ✓ Easily increase/decrease hours
- ✓ Unused hours roll over while enrolled
- ✓ Great for evolving teams

We’ll recommend a plan size after a short discovery call.

## What’s Covered

### Migration Aftercare

Hypercare, user issue triage, validation follow-up, cutover cleanup, backlog burn-down, and owner support.

### Microsoft 365 Admin & Governance

Tenant hardening, Conditional Access, compliance, labels & retention, sharing controls, and Copilot readiness.

### SharePoint Online & On-Prem

Architecture, migrations, permissions repair, performance & search hygiene, site owner guidance.

### Power Platform

Power Automate & Apps stabilization, environments & DLP, ALM, monitoring & alerting, maker enablement.

### Azure

Identity & access, Automation/Functions, storage & cost controls, networking patterns, observability.

### End-User Enablement

How-to coaching, adoption support, and light training assets where it helps the business.

### Planning a move into Microsoft?

Start with a readiness assessment, book a migration strategy call, or buy Pay-As-You-Go hours for urgent help.

[Get Assessed](/content/migration-assessment/index.html) [Book a Call](/content/book/index.html)

## FAQ

How fast do you respond?  
We target 0–4 business hours for critical requests and same-business-day for most others. SLAs are defined in your plan.

Will we work with the same people?  
Yes — every account has a primary technical point-of-contact who stays engaged and brings in the right specialists as needed.

Do unused hours roll over?  
Month-to-Month: hours roll forward while enrolled. Annual: monthly budget with the option to borrow forward by agreement.

What technologies are included?  
Most Microsoft cloud workloads: Microsoft 365, SharePoint, Teams, OneDrive, Exchange Online, Power Platform, Azure, and PowerShell automation. We also work alongside tools like ShareGate and AvePoint.

Can you work in our ticketing system?  
Yes — Jira, ServiceNow, Zendesk, or your internal process. We can also provide a lightweight queue if needed.

Do you offer after-hours support?  
Yes, by arrangement. We’ll define windows and escalation ahead of planned cutovers or maintenance.